Privacy Policy

Last updated: 16th of March, 2026

MilSim.io is operated by Artemis Digital Solutions Ltd ("we", "us", "our"). This Privacy Policy explains how we collect, use, store, and protect personal information when you use the MilSim.io platform.

If you have questions regarding this policy or your personal data, you may contact us at hello@artemisdigital.co.uk .

1. Who We Are

MilSim.io is a platform that enables gaming communities to manage membership, rankings, events, and related community functionality.

The data controller responsible for your personal data is:

Artemis Digital Solutions Ltd

2. Information We Collect

Account Information

When you create an account, we may collect:

  • Username
  • First name
  • Last name
  • Email address
  • Authentication provider identifiers
  • Community-specific usernames or aliases

Account authentication and identity management is handled through Keycloak, our identity management system.

Authentication Provider Data

MilSim.io supports login through several third-party identity providers, including:

  • Discord
  • Steam
  • Google
  • Microsoft (restricted to internal developer access)

When using these login providers, we may receive limited information from the provider such as:

  • Account identifier
  • Username or display name
  • Email address, where available

We do not receive your password from these services.

Community Profile Data

Users may create profiles within specific communities hosted on MilSim.io. These profiles may include:

  • Community-specific aliases
  • Rank or role within the community
  • Community voting data
  • Participation information related to communities

Payment Information

All subscription payments are processed by Stripe.

MilSim.io does not store full payment card details.

We may store limited payment-related data such as:

  • Stripe customer ID
  • Subscription status
  • Community subscription metadata
  • Billing email address

Technical and Usage Data

To maintain platform security and functionality, we collect certain technical information when the service is used.

This may include:

  • IP address
  • Approximate geographic region derived from IP address
  • Device and browser information
  • API request metadata
  • Endpoint usage
  • Request payload information
  • Authentication events
  • User identifiers associated with requests, when authenticated

Geolocation data is approximate and derived using IP geolocation services.

3. Cookies

MilSim.io uses a limited number of cookies necessary for platform operation.

Authentication Cookies

These cookies allow users to remain logged in and securely access their account. Without these cookies, authentication sessions cannot be maintained.

Vote Protection Cookie

MilSim.io uses a cookie that stores a community identifier and timestamp to help prevent abuse of the voting system. This cookie helps ensure users cannot submit multiple votes within a defined 24-hour window.

MilSim.io does not currently use advertising cookies or tracking cookies for marketing purposes.

4. How We Use Your Information

We process personal data in order to:

  • Provide and maintain the MilSim.io platform
  • Authenticate users
  • Enable community features
  • Prevent abuse of platform features
  • Process payments and subscriptions
  • Maintain service security
  • Investigate misuse or platform violations
  • Monitor system performance and reliability

Processing is carried out where necessary for the performance of a contract, compliance with legal obligations, and our legitimate interests in operating and securing the platform.

5. Data Storage and Infrastructure

MilSim.io infrastructure is hosted using Hetzner.

Data may be stored or processed within data centres located in:

  • Nuremberg, Germany
  • Falkenstein, Germany
  • Helsinki, Finland

These locations are within the European Economic Area.

6. Email Communications

Transactional emails, such as account notifications and platform communications, are delivered through Mailgun.

Mailgun may process limited personal data required to deliver email messages, including:

  • Email address
  • Email content
  • Delivery metadata

7. Logging and Security Monitoring

MilSim.io logs system and request data in order to detect abuse, monitor performance, investigate incidents, and maintain platform stability.

Logged information may include:

  • IP address
  • Approximate geographic region
  • User identifier
  • Request payload metadata
  • Accessed endpoints
  • Request timestamps

Logs are used strictly for operational and security purposes.

8. Data Retention

We retain personal data only for as long as necessary for the operation of the service and to satisfy legal, accounting, and security obligations.

Typical retention periods include:

  • Account data: retained while the account remains active
  • System logs: retained for operational monitoring and security purposes
  • Billing records: retained as required for financial and tax compliance

Users may request deletion of their account and associated personal data, subject to any legal obligations that require us to retain certain records.

9. Your Rights

Under UK GDPR and EU GDPR, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Request restriction of processing
  • Object to certain processing activities
  • Request data portability where applicable

To exercise these rights, contact us at hello@artemisdigital.co.uk .

10. Data Sharing

We do not sell personal data.

We may share personal data with third-party service providers where necessary to operate the platform, including:

  • Hetzner, for hosting infrastructure
  • Stripe, for payment processing
  • Mailgun, for email delivery
  • Discord, Steam, Google, and Microsoft, for authentication where selected by the user

These providers process data only as required to provide their services to us or to you.

11. Security

We take reasonable technical and organisational measures to protect personal data, including:

  • Secure authentication systems
  • Encrypted network communications
  • Controlled access to infrastructure
  • Monitoring and logging of suspicious activity

No internet-based service can be guaranteed completely secure, but we work to reduce risk and protect the data we process.

12. Children’s Privacy

MilSim.io is intended for use by gaming communities. Users should be at least 13 years old, or meet the minimum age required in their jurisdiction to use online services.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to the platform, our practices, or legal requirements.

Updated versions will be published on this page with a revised "Last updated" date.